Written by Sphere Guest Blogger: Dinara Davlembayeva During the pandemic, companies have seen huge changes in customer behaviour in the way in which they see brands, interact with them and engage in transactions. To dive deeper into the role of customer experience in the new era, the July Sphere Network… Read More »Customer Experience is the New Currency
Written by Sphere Guest Blogger: Dinara Davlembayeva Mis-asligned understanding about how to realise benefits from investment in IT is akin to setting a pile of cash on fire. This blog summarises the wisdom and insights of an experienced, digitally-savvy non executive director – Stuart Lynn. Written by Dinara Davlembayeva. The… Read More »Why Digitally-Savvy NEDs are Crucial to Successful Business Transformation
Written by Sphere Guest Blogger: Dinara Davlembayeva After more than a year of an enforced lockdown, the business leaders in the UK are now preparing to (or have started to) bring their employees back to offices (BTO). Against the backdrop of the transition from working from home (WFH) to working… Read More »How Covid is re-Shaping the Psychology of Work
Written by Sphere Guest Blogger: Dinara Davlembayeva The reliance on digital technology has been intense since the beginning of the pandemic, with an acceleration in capability of technologies to ensure the continuity of public and social practices by bridging physical distance. Digital transformation has created opportunities and benefits which had… Read More »Digital Poverty
Over seven months following the COVID-19 outbreak, when looking at the business landscape, organisations have certainly reacted fast to support workers’ health and safety and continue delivering services. Still uncertain, though, is the impact of COVID-19 on the long-term future digital and what measures will help businesses stay relevant to… Read More »Creating the Future Digital Workplace
The Coronavirus pandemic has shaken countries across the globe and has become the trigger to mobilise resources to cope with the virus. Digital technology is one of the resources that have been leveraged upon to transform healthcare. Whilst first reported in December 2019, COVID-19 hit the UK in March 2020.… Read More »Lockdown and Digital Health: Leadership Insights and Innovation from the Frontline
Digital technologies introduced the concept of virtual working to the business world decades ago. Equipped with laptops, smartphones and wi-fi, organisations started slowly adopting virtual teams in business practices to connect geographically dispersed organisational stakeholders in virtual space. Although the shift to virtual teams was driven by the need to… Read More »Peaks and Perils of Long Term Virtual Working: Leadership lessons from the front line.
Whilst companies continually look to improve productivity and drive greater efficiency, the use of new technologies continues to play an increasingly important role in shaping tomorrow’s businesses. Whilst much has been made in the media about the “high risk” of millions of jobs effectively being lost to technologies such as… Read More »Digital Skills for Tomorrow’s Workforce
At our previous Sphere Network discussion on the topic of the Future of Work, we focused predominantly on the extent to which human redundancy, ‘any time, any place’ working and participation in the gig economy are becoming the norm. We also spent time looking at PwC’s ‘four worlds of work… Read More »Digital Transformation: a multi-headed monster
There is a theory that any innovation follows a lifecycle that is shaped like an S-curve and goes through a number of distinct stages: ferment, takeoff, maturity, and discontinuity. There is another stage that comes between fermentation and takeoff, when the fence-sitters are still in the majority, and really aren’t… Read More »Blockchain and the Real World